As Excel Solutions Asia has a combined service experience in all departments of the hotel industry including the tailoring of Standard Operating Procedures (SOP’s) to independent hotel owners. Hotel operations have become increasingly diverse and complex and our professional services were provided to The Palmerston Hotel, Tianjin, China. The skills required by staff in the hotel industry depended on their specific occupations and Excel Solutions Asia’s SOP’s provided the skills and knowledge necessary for them to provide the best best possible guest experience. The one month training also included hospitality English skills training, handling complaints, telephone etiquette and complimented at the end of the month with a 2 day out door Team Building event.
